Warranty

Vulcan Bikes Limited 1 year Warranty:

 

Every Vulcan e-bike comes with a limited warranty that protects the original owner from any manufacturing defects. We only ship to the lower 48 states for warranty replacement parts.

 

Please be aware that failure to register for warranty within 30 days after receiving your item may result in no warranty being provided for your purchase.



This product, including each individual component, is warranted by Vulcan Bikes against manufacturing or material defects in the following ways:

 

  1. The bicycle components from Vulcan Bikes, including the frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, battery, and hardware, are warranted for a year from the date of receiving the order to be free from manufacturer defects in materials and/or workmanship.

 

  1. This limited warranty only applies to the original owner that bought the e-bike from Vulcan Bikes. The guarantee period starts when the bike is received and ends exactly one year later, or whenever the bike is sold or transferred to another person. Under no circumstances will the warranty be valid for owners who purchase the bike after you.

 

  1.  What isn’t covered by this limited warranty is:

 

  1.  Normal deterioration of any covered component. 

  2. Consumables: including but not limited to grips, chains, spokes, bells, brake pads, cables and housing.

  3. Damage or defects to all covered components resulting from alterations, modifications, improper assembly, installation of parts or accessories not initially intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance,  acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modifications, improper assembly, installation of parts or accessories not originally intended or compatible with the e-bike as sold.

  4. To be clear, Vulcan Bikes will not be held liable or accountable for any harm, malfunction, or loss brought on by any unauthorized repairs or unauthorized parts used.

  5. The warranty is void if the products are misused, handled carelessly, or altered in any way (including, but not limited to, by painting or peeling the paint). Also, if the product's serial number is altered or removed, the warranty is voided.

  6. The battery is not covered by a warranty against damage brought on by power surges, inappropriate charger use, poor maintenance, other misuse, ordinary wear, or water damage.

  7. Charges incurred for labor from 3rd party diagnosis and installing the needed parts.

  8. If the e-bike is found to be faulty and replaced within the warranty period, the warranty terms and length of said warranty is not overridden with the new delivery date of the bike that is replaced.



VULCAN BIKES RESERVES THE SOLE RIGHT TO DETERMINE WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS COVERED BY THIS LIMITED WARRANTY.